Billing & Payments
Our knowledgeable staff will help you navigate the insurance and billing information associated with our dermatology, plastic surgery, and skin cancer services.
We participate with most insurance plans. Please call your insurance company's member services department to verify physician participation, coverage, network benefits, and patient responsibilities such as; copays, co-insurance and deductibles. The member services number is usually located on the back of your insurance card. Patients are responsible for obtaining all referrals required by their insurance policy.
If you have any questions regarding your account, please contact billing@elevatedermrva.com or call (804) 264-4545 option 2.
COPAYS & DEDUCTIBLES
Copays are due at the time of service. All co-insurance and deductibles are due 30 days from your statement date. Any services or procedures not covered by your insurance policy are due at the time of service.
CANCELLATION FEES
If you need to cancel your surgical procedure and give us less than two (2) business days notice, you will be charged a cancellation fee.
If you need to cancel your office appointment, please inform us two (2) business days in advance so that time can be given to another patient. Occasionally, it may be necessary to reschedule a visit, and every attempt will be made to do so at your convenience. There will be a cancellation fee for missed appointments unless canceled two (2) business days in advance.
PAYMENTS
Payments that are mailed may take up to 10-14 business days to be credited to your account. We accept cash, checks, and credit cards, including Visa, Mastercard, and Discover. Failure to meet your financial obligation will result in additional fees incurred to collect the balance owed on your account.
RETURNED CHECKS
You will be charged a return check fee of $35.00 for any check return for any reason.
MOHS SURGERY
For all patients scheduled for Mohs surgery, you will need to provide the member services department of your insurance company with additional information to ensure maximum benefit coverage. They will need to know that you are scheduled for Mohs Surgery (procedure code 17311) for skin cancer (diagnosis code C44.300).
MULTIPLE BILLS
You and/or your insurance company may receive up to two (2) separate bills — one statement for the physician's professional fee and the other statement for the Ambulatory Surgery Center facility fee. If you are having the Slow Mohs procedure, you will incur additional fees and receive a laboratory bill from an outside laboratory. If you are sent to an outside facility for surgical repairs, you will incur additional fees and receive a separate bill from that facility.
General & Cosmetic Dermatology
7813 Shrader Rd
Henrico, VA 23294
(804) 264-4545
804.220.1645 Fax
7813 Shrader Rd
Henrico, VA 23294
(804) 264-4545
804.220.1645 Fax
Office Hours:
Mon - Friday: 8 AM to 5 PM
Mon - Friday: 8 AM to 5 PM
Phone Hours:
Mon -Friday: 8 AM to 4:30 PM
Mon -Friday: 8 AM to 4:30 PM
Mohs & Plastic Surgery
Skin Surgery Center of Virginia
2510 Gaskins Road
Henrico, VA 23238
(804) 282-4940
804.282.4941 Fax
Skin Surgery Center of Virginia
2510 Gaskins Road
Henrico, VA 23238
(804) 282-4940
804.282.4941 Fax
Office Hours:
Mon-Thurs: 8 AM to 5 PM
Friday: 8 AM to 1:30 PM
Mon-Thurs: 8 AM to 5 PM
Friday: 8 AM to 1:30 PM
Phone Hours:
Mon-Thurs: 8 AM to 12 PM
1:30 to 4:30 PM
Friday: 8 AM to 12 PM
Mon-Thurs: 8 AM to 12 PM
1:30 to 4:30 PM
Friday: 8 AM to 12 PM